You deserve respect too
We believe every meal that goes by without the tools you need is a wasted opportunity. That’s why we’ve developed our Concierge Service warranty policy to be the best in the industry.
Product Registration
Register your product and meet your Kitchen Concierge Representative.
5-day Repair or Replace Promise
The name says it all and we stand by it. If anything goes wrong you have the option to have your appliance repaired or replaced within five days – no one else can say that.
The industry's leading warranty
We can proudly say no other appliance brand has a longer warranty. Our limited 3-year warranty* covers all parts and labor, and sealed refrigeration systems are covered for 5 years (parts and labor) /12 years (parts). And our exclusive 5-day repair-or-replace program delivers a commitment to service that’s never been seen before.
Concierge Service
We believe every meal that goes by without the tools you need is a wasted opportunity. That’s why we’ve developed our Concierge Service warranty policy to be the best in the industry.
Whether it’s registering and installing your products, scheduling maintenance, or offering simple advice — you’ll be matched with your personal, dedicated service representative who is on call and ready to handle everything you need.
WiFi-enabled monitoring means we’ll know there’s an issue even before you do and allows us to pro-actively contact you if and when repairs or replacements are needed.
Our repair technicians keep their trucks well-stocked so there’s no waiting for parts – one appointment and the repair is complete. And you can count on a two-hour appointment window, with a courtesy alert within 30 minutes of arrival time.
Want us to take a look at something for you? No problem, your smartphone makes it easy to solve many of your concerns remotely.
SmartThinQ™
All WiFi-enabled Signature Kitchen Suite appliances have SmartThinQ™, a future-ready open platform that controls an extensive range of WiFi-enabled appliances available – all within one app. Just download the free LG SmartThinQ™ app onto an Android or iOS device and you can manage all of your LG and Signature Kitchen Suite smart appliances with a single touch.
Download Library
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