Revision of Customer Care from Tue, 10/30/2018 - 15:18

Service à la clientèle, Garantie, Réparation de Signature Kitchen Suite

24/7 Customer Care

Register your product online now and you will gain the full benefits of our industry-leading warranty and our Concierge Service. An additional year of our parts and service warranty is added at no cost when you register and opt-in for our WiFi appliance monitoring – this allows us to proactively notify you if and when repairs or replacements are needed. Our Concierge Service will allow you to reach us 24/7 to answer any questions and schedule appointments.

Pro Ranges & Stoves | Signature Kitchen Suite

You’ll be backed by one of the best policies in the industry. No other appliance brand has a longer warranty. Our limited 3-year warranty* covers all parts and labor.

*Basic warranty is two years from date of purchase. Third year is added at no cost when product registration is completed online with owner opt-in for WiFi monitoring.

With our 5-day Repair or Replace Promise, if anything goes wrong you have the option to have your appliance repaired or replaced within five days – no one else can say that.

Whether it’s registering and installing your suite of products, scheduling maintenance, or offering simple advice, a dedicated service representative is always here for you.

Concierge Service

We believe every meal that goes by without the tools you need is a wasted opportunity. That’s why we’ve developed our Concierge Service to keep you cooking 24/7.

We’re here 24/7

Whether it’s registering and installing your products, scheduling maintenance, or offering simple advice – you’ll be matched with your personal, dedicated service representative who is on call and ready to handle everything you need.

Completed repairs within 24-48 hours

Our repair technicians keep their trucks well-stocked so there’s no waiting for parts – one appointment and the repair is complete. And you can count on a two-hour appointment window, with a courtesy alert within 30 minutes of arrival time.

Concierge WiFi monitoring

WiFi-enabled monitoring means we’ll know there’s an issue even before you do and allows us to proactively contact you if and when repairs or replacements are needed.

TelePresence service

Want us to take a look at something for you? No problem, your smartphone makes it easy to solve many of your concerns remotely.

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All WiFi-enabled Signature Kitchen Suite appliances are powered by leading technology, a future-ready open platform that controls an extensive range of home appliances. Just download the free Signature Kitchen Suite app onto an Android or iOS device to enjoy the benefits of remote controls.

Questions? We’re happy to help.

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Registration has its benefits

Industry-leading warranty

*Basic warranty is two years from date of purchase. Third year is added at no cost when product registration is completed online with owner opt-in for WiFi monitoring.

Our 5-day Promise

Concierge Service

Smart appliances

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